Everything you need to know about how, when, and where your order arrives — and what happens if it isn't right.
We ship every order from our fulfillment center in Reno, NV. Rates are calculated by destination at checkout.
| Region | Standard | Expedited |
|---|---|---|
| U.S. — Lower 48 | Free over $75 · $6.95 under | $14.95 |
| U.S. — Hawaii & Alaska | $12.95 | $24.95 |
| Canada | $14.95 | $32.95 |
| United Kingdom | $18.95 | $38.95 |
Orders placed before 1pm PT on a business day ship the same day. Otherwise they ship the next business day.
We don't ship on weekends or U.S. federal holidays.
We currently ship to the United States, Canada, and the United Kingdom. EU and Australia launching in 2025.
International orders may incur customs duties, taxes, or import fees depending on the destination country. These are the responsibility of the recipient and are not included in our shipping rates.
You'll receive an email with a tracking link as soon as your order ships. You can also sign in to your account and find tracking under "Orders."
If you haven't received a tracking email within 2 business days of ordering, email [email protected] with your order number.
Try any Alpha Health product for 30 days. If it isn't working for you, email us with your order number and we'll process a full refund.
You don't need to ship the bottle back. Donate it, gift it, or dispose of it however you prefer. We trust you.
The guarantee applies once per customer per SKU. Subscription orders are eligible from the date of your first shipment of that product.
If your order arrives damaged or doesn't arrive at all, email [email protected] within 14 days of the shipment date with your order number and a photo (if damaged).
We'll either reship the order at no charge or issue a refund — whichever you prefer.