Customer support
Order questions, subscriptions, returns, or product guidance from our team.
[email protected] Responds within 24 hoursTalk to a human.
Every message reaches a real person on our team. We respond to customer support within 24 hours and partnership inquiries within 48.
Partnership inquiries
Interested in launching your own brand on our platform? Our partnerships team reviews every application.
[email protected] Responds within 48 hoursPress & media
Editorial, interviews, sample requests, and brand assets for journalists and publishers.
[email protected] Responds within 3 business days
Send us a message
2200 Mission Bay Blvd
San Francisco, CA 94158
Tell us what's on your mind.
Fill out the form and we'll route your message to the right person. Or use one of the direct email addresses above if you know who you need.
Headquarters
Alpha Health, Inc.2200 Mission Bay Blvd
San Francisco, CA 94158
Customer support hours
- Mon — Fri7am – 6pm PT
- Saturday9am – 2pm PT
- SundayClosed
Before you ask
Common questions, answered fast.
Most support emails are about one of these. If yours is too, the answer might already be here.
Where's my order?
Orders ship within 1 business day. You'll receive a tracking link by email once it's on the way. If you haven't received tracking within 2 business days, email [email protected] with your order number.
How do I manage or cancel my subscription?
Sign in to your account and visit the Subscriptions tab. You can skip a shipment, change frequency, swap products, or cancel anytime — no penalty, no phone calls.
What's your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with a product, email support with your order number and we'll process a refund — no need to return the bottle.
Can I see the COA for my lot?
Yes. Every bottle has a lot code on the label. Enter it at alphahealth.com/coa to view the third-party test results for your specific batch.
Do you ship internationally?
We currently ship to the United States, Canada, and the UK. We're working on expanding to the EU and Australia in 2025.
I'm a healthcare practitioner. Do you offer professional accounts?
Yes. We offer practitioner pricing and dispensary accounts. Email [email protected] with your credentials and we'll set you up.